Technical Account Manager

Technical Account Manager Back to overviewJ-Tec Material Handling is part of the Katoen Natie group. Katoen Natie is a global logistics and applied engineering provider. To optimally serve its customers, the organization is decentralized in business units. Each business unit acts independently and offers its clients tailor made solutions. J-Tec Material Handling is the process engineering business unit of the group, offering material handling and process engineering solutions to the industry market leaders, in the chemical and food industries all over the world. We build turnkey process installations for our customers. Our company always strives to make a difference in terms of inventively, flexibility and performance. We execute both green- and brownfield projects of different sizes with an average implementation time of one to two years. We are a fast-growing company with an international team of more than 350 employees (and counting). We have offices in Belgium, Denmark, Spain, Thailand and the US. J-Tec Material Handling is looking for a Technical Account Manager responsible for the follow-up and execution of retrofit orders. You are the first point of contact for customers and handle both technical and commercial requests (SPQs). You coordinate projects from A to Z, ensuring control over planning and budget, while working closely with internal teams, suppliers, and subcontractors. In this role, you evaluate customer inquiries, prepare and follow up on quotations, and negotiate additional works. You are responsible for purchasing materials, aligning internally to prepare interventions, and keeping all order data up to date in the ERP system. You also create tickets for follow-up and invoicing, ensure compliance with quality and safety standards, report to the Business Line Manager, and guarantee accurate administrative handling, including timesheets and project planning. - You possess a higher technical degree (Bachelor or Master) - Solid general technical knowledge of electronics, electricity, and mechanics. - Strong analytical skills with a problem-solving and accurate mindset - You can work independently and act at the same time as a team player. - Your strong commercial mindset enables you to understand customer needs and expectations and position yourself as a trusted partner. - Excellent communication skills, with native proficiency in Dutch, fluency in English, and additional knowledge of French and German considered an asset. - You will be part of a team of experienced and highly motivated colleagues. - A permanent position in a professional and progressive environment, where personal development is important. - Internal and external training to specialise in our business and support the growth of your skills and competences. - A varied function in a growing, international company, with a flat hierarchy and short communication lines. - An attractive and competitive salary package. Your privacy matters to us, please read our Recruitment Privacy Policy