Quality Coordinator

Quality Coordinator Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries. Mission of the Role Cotecna Lab UK aims to deliver world-class metals and minerals testing services, completing our global network with a purpose-built, ISO17025-accredited facility. Positioned at the heart of European trade, we provide accurate, impartial, and rapid analyses to support critical supply chains and energy transition markets. The mission of the Quality Coordinator will be to support the Quality Manager with the management of the ISO/IEC 17025 accreditation for the UK Metals & Minerals lab Key Responsibilities - Coordinate the implementation of all ISO/IEC 17025 requirements in conjunction with the Lab Manager and Quality Manager and taking advantage of group procedures issued by Geneva HQ where these are available. - Ensure full compliance with all Cotecna group procedures. - Manage the creation and maintenance of all documentation in line with the requirements. - Oversee the creation and ongoing maintenance of all lab records. - Plan internal audits according to the agreed internal audit program. - Perform internal audits and report the findings in a timely manner. - Follow-up on the implementation of corrective actions including evaluation of the effectiveness of the actions taken. - Receive any customer complaints, coordinate the investigation with the necessary personnel, and respond to the customer with the outcome. - Schedule and conduct periodic quality meetings, producing and issuing meeting notes with action points - Participate in the preparation for and take part in the annual management review meetings. - Liaise with the chosen accreditation body, organizing external assessments (in consultation with the Quality Manager), and participate in the implementation of any necessary corrective actions. - Responsible for ongoing communications with the accreditation body once accreditation is received. - Any other tasks assigned by the laboratory management. Qualifications, Experience and Technical Skills - Previous experience of working on an ISO/IEC 17025 accreditation essential. - Previous experience as an ISO/IEC 17025 internal auditor preferred Technical skills - ISO/IEC 17025 Laboratory Management System requirements training preferred. - ISO/IEC 17025 Internal auditor training preferred. - Good communication and listening skills. - Able to manage own workload including prioritization of tasks and working to deadlines. - Good IT skills including but not limited to Microsoft Office (e.g. Word, Excel, PowerPoint, etc.). GENERAL INFORMATION - Geographical Scope Country - Function Compliance / Audit / Quality - Seniority Employee - Country United Kingdom - City Liverpool - Contract Full-time unlimited - Subject To Travel Rarely - Open Until 2026/02/28

Coordinate the implementation of all ISO/IEC 17025 requirements in conjunction with the Lab Manager and Quality Manager and taking advantage of group procedures issued by Geneva HQ where these are available. Ensure full compliance with all Cotecna group procedures.   Manage the creation and maintenance of all documentation in line with the requirements. Oversee the creation and ongoing maintenance of all lab records. Plan internal audits according to the agreed internal audit program. Perform internal audits and report the findings in a timely manner. Follow-up on the implementation of corrective actions including evaluation of the effectiveness of the actions taken. Receive any customer complaints, coordinate the investigation with the necessary personnel, and respond to the customer with the outcome.  Schedule and conduct periodic quality meetings, producing and issuing meeting notes with action points Participate in the preparation for and take part in the annual management review meetings. Liaise with the chosen accreditation body, organizing external assessments (in consultation with the Quality Manager), and participate in the implementation of any necessary corrective actions.   Responsible for ongoing communications with the accreditation body once accreditation is received.  Any other tasks assigned by the laboratory management.

Previous experience of working on an ISO/IEC 17025 accreditation essential.  Previous experience as an ISO/IEC 17025 internal auditor preferredTechnical skills ISO/IEC 17025 Laboratory Management System requirements training preferred. ISO/IEC 17025 Internal auditor training preferred. Good communication and listening skills. Able to manage own workload including prioritization of tasks and working to deadlines. Good IT skills including but not limited to Microsoft Office (e.g. Word, Excel, PowerPoint, etc.).